IT Support Staff

‍Key Qualifications

• IT/Computer Science graduate - educational background in IT or related field.
• Hardware & software knowledge - able to handle common employee tech issues.
• Basic networking skills - understands office network setup and connectivity.
• Problem-solving skills - quickly identifies and resolves user concerns.
• Good  communication - can assist employees clearly and professionally.

Key Responsibilities

• Hardware troubleshooting - resolve employee computer and device issues.
• Software installation - install and update programs needed by staff.
• Account and access support - assist with email, system logins, and permission.
• Network support - address connectivity issues within the office.
• Technical documentation - record user issues and resolutions for tracking.

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