Service Coordinator

Key Responsibilities:

• Service monitoring - Monitor and track service requests, ensuring timely completion by the technical support team.
• Service documentation - Maintain accurate documentation of service activities, reports, and client records.
• Schedule coordination - Coordinate with technicians and clients to schedule service visits efficiently.
• Client feedback - Gather and assess client feedback to improve service quality and customer satisfaction.
• Issue escalation - Assist in troubleshooting basic service issues and escalating complex concerns.

Job Qualifications:

• Experience - Experience in service coordination, customer support, or administrative roles (preferred).
• Organizational skills - Strong organizational and documentation skills.
• Customer communication - Excellent communication and customer service abilities.
• Software proficiency - Proficiency in MS Office and service management systems.
• Multitasking ability - Ability to multitask and work efficiently in a fast-paced environment.

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